Happy Customers, Happy Life!
BeltBro Customer Support
Please read our FAQ below.
2614 Tamiami Trail North #234
Naples, FL 34103
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Issues With Your Order:
My order says delivered, but it is not in my mailbox?
This is VERY common with USPS! Please give it 1-2 days to arrive. It it doesn't arrive by then, please email us at firstname.lastname@example.org
How do I get a refund?
We offer a 30-day money back guarantee. Simply send back your BeltBro's to:
2614 Tamiami Trail North #234
Naples, FL 34103
Please ensure your **ORDER NUMBER**, name and address is written on the package. You will need to cover the cost of sending the order back to us, but your initial shipping fee will be refunded once we receive your return.
How do I change, update, cancel or refund my order?
If you already received a tracking number from us by email, then it's too late to change your order. You'll need to send back your order and get a refund and re-order. However, if we have not yet sent out your order, feel free to email us at email@example.com to change, update, cancel or refund your order.
I did not mean to click "Skip the Line" after purchasing, how do I remove this charge?
Please email firstname.lastname@example.org and we will have this charge removed for you right away.
I'm having trouble ordering, how can I place my order?
We have two ways of ordering, from our home page and through our online Shopify store. Please try to order via our store at: https://store.beltbro.com
How long will it take to get my order?
We ship from Naples, Florida via USPS First Class Mail. Orders in the USA typically take 3-5 business days to arrive. International orders can take 2-4 weeks. If you have not received your order within 7 business days, please contact us.
I haven't received my tracking number, how do I get it?
Please check both your inbox and spam folder. Also check your alternative email accounts you may have provided us when you submitted your order.
We send your tracking number automatically to the email you provided as soon as we ship your order. If it's been 48-hours and you still haven't received it, email us at email@example.com
I received the wrong items in my order, how can you fix this?
Very sorry for any inconvenience! Please email firstname.lastname@example.org and we will make sure you get the right items you ordered.
What is your $5 coupon?
The price of the BeltBro Titan is normally $29.99. The price of the BeltBro Original is normally $24.99. The pricing you see on our homepage includes your $5 coupon code, which makes the price of the Titan reduce to $24.99, and the price of the Original reduce to $19.99. We had many customers forgot to add their coupon code, so now we include it automatically. Please keep in mind there is also a shipping charge of $4.90 for USA and $15 for international orders. If you want to see our retail pricing without the coupon, please visit our store: https://store.beltbro.com (remember to use coupon code "5-dollars-off")
Questions Before Purchasing:
What exactly do I get with buy 1 get 1 free?
We want all our customers to experience the full benefits of BeltBro by wearing one on each side. For this reason, we created the buy 1 get 1 free deal, which gives you 2 small, 2 medium and 2 large. To be clear, you will only receive 2 of the 3-packs.
Should I wear only one, or one on each side?
Although you can wear only one on one side, we definitely recommend you try wearing one on each side for a more even and secure fit. That's why we offer the buy 1 get 1 free, so you get one for each side.
What's included in 1 pack?
One pack includes 1 small, 1 medium and 1 large for one side of your pants.
What's the cost of shipping?
The cost of shipping is $4.90 in the USA and $15 Internationally.
Should I buy the Titan or Original?
The BeltBro Titan is designed for Men's 1.5" inch belt loops. The BeltBro Original is designed for Women's 1" inch belt loops. If you want more support along your waistline, we recommend the BeltBro Snap which can be purchased from: https://store.beltbro.com (coupon code: "5-dollars-off" )
I'm a big guy/gal, will the BeltBro really work for me?
Yes, absolutely! We have many bigger customers that love their BeltBro. If it doesn't work for any reason, send it back within 30 days for a full refund.
Can I wear my BeltBro through metal detectors?
Yes! The BeltBro contains no metal so no need to take off your belt when going through metal detectors!
Can I only buy 1 of the 3-packs?
We do not offer only 1 of the 3-packs. Each order is buy 1 get 1 free.
What is your refund policy?
If you're unhappy with your BeltBro for any reason, send it back within 30 days for a full refund. We will refund your full purchase including the original cost of shipping, but you will need to pay the shipping cost to send it back to us.
I don't want all three sizes, I just want 2 of the same size, can I order this?
We do not offer just two of the same size. Since all pants have belt loops that are spaced differently, we want our product to work for all types and sizes of pants, which is why we only offer the 3-pack at this time.
Can I order one 3-pack of one color, and the second 3-pack a different color?
Since most customers wear the same color on both sides, we currently do not offer the option to select one color for a 3-pack and a second color for another 3-pack.
However, if you want to order different colors of buy 1 get 1 free, you can do that here. Use coupon code 5-dollars-off: https://store.beltbro.com
Can the BeltBro support concealed carry?
The BeltBro Titan was not designed for that purpose. However, it can support the weight of light weight attachments like a knife, cell phone case, etc. We take no liability or responsibility for the misuse of our product.
Where can I see a list of all your products?
You can see all of our products here: https://store.beltbro.com - Remember to use coupon code "5-dollars-off" to save $5 bucks!
Can I place my order by phone?
Due to the overwhelming call volume, we are no longer accepting phone calls for support and orders. We hope you understand! BeltBro is currently the #2 best selling belt in the world, and we were overwhelmed with phone calls.
Can you quickly show me
what I'm getting and how it works?
Still unsure? Listen to a real review
from a Truck driver using BeltBro!
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Still have questions? Email: email@example.com